Senior Technical Account Manager

Summary

Join Deputy's Customer Success team as a Senior Technical Account Manager (TAM)! In this role, you will proactively support the growth and expansion of Deputy products with strategic customers. You'll leverage your technical expertise and customer-facing skills to provide solutions that enhance the value and usability of Deputy for our clients. This position is crucial to our post-sales process, focusing on customer retention. You will collaborate with various internal teams and partners to meet customer needs and provide technical consultation. The ideal candidate possesses 5+ years of experience in a similar role and strong technical skills. Deputy offers a collaborative work environment and numerous employee perks.

Requirements

• 5+ years of experience in a TAM role or similar role responsibilities
• Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs
• Confident with technical workflows around APIs, SFTP files and endpoints, and sync solutions
• Confident in designing visual solutions and project documentation and presenting to all stakeholders both technical and non technical
• Comfortable working cross-functionally with implementation, support, and engineering teams

Responsibilities

• Drive ongoing proactive technical consultation with key customers to support growth, satisfaction, utilization, and retention
• Be a technical advisor with your customers by understanding their business/operational needs and technical challenges, and help them achieve the greatest value from the Deputy platform
• Proactively conceptualize creative solutions to meet customers’ demands and partner collaboratively with our Success, Support, Delivery services, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product globally
• Facilitate the resolution of technical issues and translate these issues for support or engineering to help resolve quickly (diagnosis, document, etc.)
• Institutionalize customer accounts by automating manual workflows, simplifying planning frameworks, and driving long-term solutions for customers
• Be the voice of the customer and act as a technical liaison by documenting and providing ongoing feedback to educate internal technical teams on customer needs and challenges

Preferred Qualifications

• Software development and architecture experience is desirable
• Project management experience and skills is highly desirable

Benefits

• Highly collaborative working environment
• Flexible co-working space in central London at Uncommon Liverpool St
• Free happy hours, afternoon tea, networking, and professional events
• Employee stock ownership from Day 1
• Employee pension matching programme
• Private health and dental insurance
• Paid parental leave to support you and your family
• Flexible holiday time, including 2 celebration days per year for those special moments
• Work from home stipend to help you get set up and succeed from home