Remote Senior Technical Account Manager

Summary

Join our team as a Senior Technical Account Manager at Wpromote and play a key role in managing delivery on e-commerce accounts while partnering with development teams. This hybrid role requires strong analytical thinking, interpersonal skills, and the ability to explain complex concepts to non-technical users.

Requirements

• 3-5+ years of experience in a professional services environment, with agency experience strongly preferred
• Demonstrated technical skills and web/e-commerce experience
• Exceptional analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent documentation skills
• Strong EQ (empathy), conscientiousness, and professionalism
• The ability to create detailed reports and presentations and communicate the information effectively to non-technical audiences
• Competency in Google Workspace and Microsoft applications including Word, Excel, and Outlook
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• A bachelor’s degree in business, technology, or related field

Responsibilities

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Conducting internal and external meetings and presentations to share ideas and findings
• Performing requirements analysis and responsible for advising the customer on their digital roadmap
• Documenting and communicating the results of your efforts through Monday.com tasks, Gantt charts, project plans, weekly status reports, and internal JIRA tickets
• Effectively communicating your insights and plans to cross-functional team members and management
• Gathering critical information from meetings with various stakeholders and producing useful reports
• Working closely with clients, developers, client-side project managers, and account managers
• Prioritizing initiatives and ensuring solutions meet business needs and requirements
• Managing competing resources and monitoring deliverables and ensuring timely completion of projects

Benefits

• Half-day Fridays year round
• Unlimited PTO
• Extended Holiday break (Winter)
• Flexible schedules
• Work from anywhere options*
• 100% paid parental leave
• 401(k) matching
• Medical, Dental, Vision, Life, Pet Insurance
• Sponsored life insurance
• Short Term Disability insurance and additional voluntary insurance
• Annual Class Pass Credits and more!