Remote Senior User Researcher II

Summary

Join Wrapbook's talented Design & Research team as a Senior User Researcher II, collaborating on elegant solutions to customer problems, leading large-sized projects, and influencing the product experience.

Requirements

• At least 8 years of experience researching digital products
• A reputation as an expert in many core research protocols
• Experience working with a high level of ambiguity and partnering with stakeholders to understand research requirements
• Proven skills and techniques that build consensus and influence the product design direction through research
• An extensive background in iterative design processes
• Knowledge in Figma and other relevant design & research tools

Responsibilities

• Collaborate with other researchers, designers, developers and product managers to help create elegant solutions to Wrapbook customer problems
• Lead large-sized projects that directly impact the customer experience with significant autonomy
• Produce simple and intuitive research reports that document customer jobs and pain points and provide innovative recommendations, next steps, and ownership
• Understand and engage with Wrapbook customers continually, influencing the product experience on behalf of the customer, understanding and anticipating customer needs
• Influence and elevate the customer experience, closing the loop on research findings, and highlighting success and failures to drive change
• Develop and drive customer and experience metrics using qualitative and quantitative data that help inform product and design decisions

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service