Senior UX Researcher

Summary

Join HashiCorp's newly forming Research team within Product Design as a Sr. UX Researcher. You will be responsible for developing an understanding of user needs and behaviors to inform product strategy. This role involves collaborating with product teams to identify research questions, conducting research using various methods, and presenting compelling findings. You will partner with designers, product managers, and engineers in a dynamic environment. The ideal candidate has 3+ years of experience in UX research within enterprise software, strong quantitative and qualitative research skills, and excellent organizational abilities. The position requires collaboration with a distributed remote team and a commitment to continuous learning and growth.

Requirements

• You are a mid-level to senior UX researcher with at least 3 + years of professional experience conducting research in enterprise software
• Knowledge of quantitative research methods (e.g., sampling design, benchmarking, AB testing, metrics and analytics) and qualitative research methods (e.g., interviewing, surveys, ethnography, co-design, concept-testing, heuristic evaluations, etc.)
• Strong organizational skills and keen attention to detail
• Experience conducting all aspects of user research operations, including screening and recruiting participants; scheduling; data collection; and analysis and organization of that data
• You enjoy working collaboratively with a distributed remote team
• You value feedback, and seeking ways to learn and grow as a researcher
• You are comfortable working on large scale projects
• You’ve reviewed our principles and they resonate with your professional values
• You have familiarity or are willing to learn the key workflows involved in HashiCorp products (Terraform, Packer, Vagrant, Waypoint, Nomad, Vault, Boundary, Consul)

Responsibilities

• Be a passionate researcher who thrives in uncertainty and ambiguity
• Work closely with product teams to identify meaningful research questions and choose methodologies that will most effectively answer them
• Generate insights and deliver compelling presentations of your findings that shape how product teams think about medium and long-term product strategy
• Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science
• Partner with designers, other UX researchers, product managers, engineers, and other technical roles to conduct and share research in a dynamic and rapidly changing environment