Remote Senior Vendor Program Manager

Summary

Join our team as a Program Manager for Vendor Strategy and Operations and drive operational efficiency, manage vendor relationships, and lead programs that expand our operational capabilities and enhance member experience.

Requirements

• 7+ years experience in management consulting, strategy, or operations, preferably in the Fintech or financial services industry and knowledge of BPO/Support Operations space
• Strong program management and communication skills with the ability to manage multiple projects, timelines, and deliverables effectively
• Proven ability to establish and maintain strong relationships with vendors and internal stakeholders at all levels
• Experience using complex data to identify trends and draw meaningful conclusions that translate to business requirements
• Ability to see the bigger picture and effectively communicate it to key stakeholders explaining complex concepts, and influencing buy-in
• The capacity to think critically, identify solutions, and address challenges in a timely and effective manner
• The ability to navigate a fast-paced, dynamic environment and adapt to changing regulations and industry trends

Responsibilities

• Lead complex mission critical programs for the Vendor Operations team and overall Operations organization
• Build, maintain, and enhance deep strategic relationships with key vendors to ensure alignment with the company’s goals and objectives as well as a commitment to continuous improvement
• Work closely with cross-functional partners to ensure core Vendor Strategy and Operations programs are aligned with requirements and timelines of our network
• Collaborate with the Vendor Operations team to lead the development and implementation of core vendor operations tools ensuring operational excellence for the organization
• Be responsible for building and implementing vendor health metrics, collaborate with internal business partners to own the management of those metrics and overall vendor performance
• Identify, build, and implement strategy programs that evolve our operational capabilities and drive operational excellence across our vendor operation
• Build and implement a continuous improvement framework to make Vendor Operations processes more efficient

Benefits

• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Take Care of Yourself Days
• 1% of your time off to support local community organizations of your choice
• Mental health support with therapy and coaching through Modern Health
• 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more