Remote Service Desk Administrator

Summary

Join our client, a boutique AWS-centric cloud-based services provider, as a detail-oriented Service Desk Administrator to support their growing operations.

Requirements

• Proven experience as an Executive Assistant or similar administrative role
• Strong attention to detail and organisational skills
• Excellent phone manners and communication skills
• Experience with Microsoft Office suite
• Ability to work independently and as part of a team
• Strong written communication skills
• Proactive approach to tasks

Responsibilities

• Provide direct administrative support to the CEO
• Manage team calendar, including holidays, leave, and appointments
• Handle general administrative duties and record-keeping
• Maintain accurate documentation and records
• Perform data entry for various projects
• Handle incoming calls and create support tickets
• Create and update technical documentation and how-to guides
• Maintain project administration in Asana
• Process customer-related documentation
• Assist with service desk operations as needed

Preferred Qualifications

• Experience with Confluence (highly desired)
• Technical writing experience
• Asana project management software experience
• Adobe Acrobat Professional knowledge
• Previous helpdesk or customer support experience

Benefits

• HMO
• Paid leaves
• Christmas Bonus equivalent to 1 month's wage (pro-rata)