Service Desk Analyst Intern

Summary

Join our team as a Part-time Temporary Service Desk Analyst Intern and contribute to our Living-Centered Design movement. You'll work with our IT team to provide technical support, manage end-user expectations, and participate in testing and evaluation of hardware and software.

Requirements

• Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field
• Knowledge of MS Windows desktop, Microsoft Office is required
• Strong communication skills and innovative thinking is essential
• Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner

Responsibilities

• Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets
• Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users
• Prepare, set up, and coordinate employee equipment
• Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements
• Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership
• Adapt/modify existing hardware and software to meet specific needs
• Maintain peripherals (i.e. printers)
• Travel may be required
• May perform other duties as required