Remote Service Desk Technician
TWO95 International
Job highlights
Summary
Join our team as a Service Desk Technician for a 3-6 months contract to hire opportunity in Cherry Hill, NJ. As a key member of our IT team, you will be responsible for monitoring, managing, and maintaining computer systems for multiple clients.
Requirements
- Must exhibit a clear, friendly, professional phone manner
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
- Able to handle multiple projects and assignments with attention to detail
- Microsoft Windows Operating Systems (Desktop and Server)
- VMWare and Hyper-V installation, configuration, and management
- Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet)
- Basic Batch and PowerShell scripting
- Microsoft Office 365 management
- Must have transportation
- Must be able to physically lift and move computer equipment
Responsibilities
- Monitor, manage, and maintain computer systems for multiple clients
- Administration of Windows servers in SMB environments
- Batch and PowerShell scripting
- Server deployments and migrations
- Group Policy creation and maintenance
- Make recommendations for hardware and software upgrades
- Configuration and deployment of SMB class routers, switches, and access points
- Configuration and troubleshooting of site-to-site VPN connections
- Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
- Make recommendations for hardware and software upgrades
- Provide remote support for desktops, laptops, printers, servers and other computer related devices
- Provide on-site support at client locations
- Troubleshoot hardware and software problems in Windows and Mac environments
- Participate on an on-call schedule
- Perform other duties and responsibilities as assigned by the MSP Manager
Job description
Title: Service Desk Technician
Location: Cherry Hill, NJ
Job Type: 3-6 Months Contract to Hire
Responsibilities:
The Service Desk Technician will be responsible for the monitoring, management, and maintenance of computer systems for multiple clients.
- Windows Server Management
- Network Management
- Customer Support
o Administration of Windows servers in SMB environments
o Batch and PowerShell scripting
o Server deployments and migrations
o Group Policy creation and maintenance
o Make recommendations for hardware and software upgrades
o Configuration and deployment of SMB class routers, switches, and access points
o Configuration and troubleshooting of site-to-site VPN connections
o Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
o Make recommendations for hardware and software upgrades
o Provide remote support for desktops, laptops, printers, servers and other computer related devices
o Provide on-site support at client locations
o Troubleshoot hardware and software problems in Windows and Mac environments
o Participate on an on-call schedule
o Perform other duties and responsibilities as assigned by the MSP Manager
Required Skills:
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Able to handle multiple projects and assignments with attention to detail.
- Microsoft Windows Operating Systems (Desktop and Server)
- VMWare and Hyper-V installation, configuration, and management
- Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet).
- Basic Batch and PowerShell scripting
- Microsoft Office 365 management
- Must have transportation
- Must be able to physically lift and move computer equipment
Share this job:
Similar Remote Jobs
- 📍Philippines
- 💰$40k-$60k📍United States
- 📍South Africa
- 📍Worldwide
- 📍United States
- 📍Costa Rica
- 📍United States
- 📍United States
- 💰$31k-$45k📍United States
