Remote Service Desk Technician

Summary

Join our team as a Service Desk Technician for a 3-6 months contract to hire opportunity in Cherry Hill, NJ. As a key member of our IT team, you will be responsible for monitoring, managing, and maintaining computer systems for multiple clients.

Requirements

• Must exhibit a clear, friendly, professional phone manner
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
• Able to handle multiple projects and assignments with attention to detail
• Microsoft Windows Operating Systems (Desktop and Server)
• VMWare and Hyper-V installation, configuration, and management
• Active Directory, Group Policy, Mac OSX, SMB Routers (Sonicwall, Watchguard, FortiNet)
• Basic Batch and PowerShell scripting
• Microsoft Office 365 management
• Must have transportation
• Must be able to physically lift and move computer equipment

Responsibilities

• Monitor, manage, and maintain computer systems for multiple clients
• Administration of Windows servers in SMB environments
• Batch and PowerShell scripting
• Server deployments and migrations
• Group Policy creation and maintenance
• Make recommendations for hardware and software upgrades
• Configuration and deployment of SMB class routers, switches, and access points
• Configuration and troubleshooting of site-to-site VPN connections
• Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
• Make recommendations for hardware and software upgrades
• Provide remote support for desktops, laptops, printers, servers and other computer related devices
• Provide on-site support at client locations
• Troubleshoot hardware and software problems in Windows and Mac environments
• Participate on an on-call schedule
• Perform other duties and responsibilities as assigned by the MSP Manager