Remote Service Operations Business Analyst

Summary

Join us as a highly skilled analytical team member to help turbocharge our analytical capabilities and thinking, supporting the overall development and growth of Customer Service, Provider Claims & Appeals, and Escalations departments.

Requirements

• Bachelor’s degree in math, statistics, data science, computer science, Business Administration or health-related field
• 1-year of experience across one or more of the following disciplines: analytics, data warehousing, software engineering
• Experience in Healthcare domain is highly preferred
• Solid understand of and demonstrated experience in using project management tools such as PowerPoint, Excel, Vision/Miro, Power BI, Tableau
• Strong analytical background in statistics and mathematical optimization, forecasting and simulation

Responsibilities

• Actively seeks out and supports collaborative thinking and problem-solving with others in the organization
• Problem solver with an analytical mindset and excellent organizational skills with an eye for detail
• Creative and conceptual thinker who can play a critical role in business planning while working with senior leader team to develop plans and influence long-term business strategy
• Comfortable working in a fast moving, entrepreneurial environment combined with an ability to roll up their sleeves and comfortably operate with limited administrative support
• Experience with the hypothesis-driven approach; equally able to think top down as well as bottom up
• Fantastic anticipation of questions operational leaders will ask when presented with analyses and insights. A player will answer these questions in advance of being asked, accelerating abilities to make decisions
• Intensive focus on scalability of the function and the business
• Desire to optimize day-to-day operations and drive efficiency
• Detailed knowledge of health care industry, particularly within the DMEPOS space (or a strong desire to learn)

Benefits

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company-paid life insurance
• Company-paid short term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities
• Remote Opportunities