Remote ServiceNow Administrator

Summary

Join BeyondTrust as a ServiceNow Administrator and contribute to creating a safer world through our cyber security SaaS portfolio. As a key member of our team, you will be responsible for the administration, configuration, and maintenance of the ServiceNow platform, ensuring its optimal performance, availability, and integrity.

Requirements

• 2+ years of ServiceNow administration experience
• ServiceNow certifications (e.g., Certified System Administrator)
• Proficiency in multiple ServiceNow modules, such as Incident, Customer Service, Change, and Knowledge Management
• Proven ability to troubleshooting problems
• Strong communication and interpersonal skills to work effectively with diverse teams
• Moderate experience with ServiceNow configuration
• Some experience with SOAP/REST APIs – both developing and consuming them
• Some experience with the JavaScript programming language
• Moderate knowledge of the ITIL lifecycle, and how this applies to the ServiceNow platform
• Independent/self-managing individual who requires little guidance
• Collaborative team player

Responsibilities

• Administer and maintain the ServiceNow platform, ensuring its availability, performance, and security
• Configure and customize ServiceNow applications, modules, and workflows to enhance functionality
• Develop and manage ServiceNow integrations with other systems and applications
• Provide user support, including troubleshooting issues and answering questions related to ServiceNow functionalities
• Create and maintain documentation for system configurations, processes, and procedures
• Collaborate with IT teams and stakeholders to gather requirements and deliver ServiceNow solutions
• Monitor system performance and user feedback to identify areas for improvement
• Implement best practices for ServiceNow administration, including upgrade management and change control processes
• Conduct training sessions for end-users and team members on ServiceNow features and best practices
• Stay current with ServiceNow updates and new features and recommend enhancements to leverage these effectively

Preferred Qualifications

• Strong understanding of ITIL processes and service management best practices
• Any Certified Implementation Specialist (CIS) certification, preferably in ITSM, CSM, ITOM, HRSD, IRM
• Moderate experience with ServiceNow scripting languages (JavaScript, GlideScript)
• Clear understanding of common ServiceNow development methodologies
• Experience working in an org with at least 100 users in either an admin or developer capacity

Benefits

• 25 days’ holiday which increases with length of service
• Competitive pension scheme
• Vitality Private Healthcare for you and family
• Medicash Benefit (including Dental cover)
• Life Insurance (4x annual salary)
• Income Protection if you are unable to work due to ill health
• Paid parental leave
• Sabbatical leave
• Employee Assistance Programme
• Co-investing opportunity