Service Desk Administrator I

Summary

Join Pax8, a leading cloud-based technology marketplace, as a Service Desk Admin I - Platform. You will directly support partners by troubleshooting issues, managing tickets in ServiceNow, and collaborating with internal teams. This entry-level role requires excellent problem-solving and communication skills, along with a passion for learning. Pax8 offers a dynamic, collaborative environment with opportunities for growth and a comprehensive benefits package. The ideal candidate possesses strong analytical skills and experience with software and cloud products. We encourage applications even if you don't meet all requirements. Pax8 embraces hybrid and remote work.

Requirements

• Have entry level experience diagnosing problems with software and cloud products
• Possess excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
• Possess excellent typing skills to ensure quick and accurate entry of service request details
• Have a passion for learning
• Be customer service oriented and work well in a team oriented collaborative environment
• Be able to communicate professionally by phone and email
• Be able to multi-task and adapt to changes quickly
• Be self-motivated with the ability to work in a fast-moving environment
• Have a HS Diploma/GED; or equivalent work experience

Responsibilities

• Monitor and manage ticket work queues within ServiceNow
• Perform troubleshooting on Pax8 Platform defined issues including general Platform navigation, integration with our PSA Tools, and Pax8’s proprietary Pax8 Pro features
• Receive and make calls and screen share sessions with Partners
• Escalate work to other teams and/or resources while acting as a point of contact for Pax8 Partners
• Provide Pax8’s developers with clear feedback and troubleshooting efforts on issues and bugs related to the Pax8 Platform
• Work with team members to document processes and generate knowledge base articles to establish troubleshooting best practices

Preferred Qualifications

Have ITIL Certification

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups