ServiceNow Application Operations Manager

Summary

Join our team as an Application Operations Manager, supporting ServiceNow development teams and overseeing the operation and support of a large ServiceNow environment.

Requirements

• Strong IT background with technical knowledge in key areas pertinent to application maintenance and operations
• Experience to oversee operations and support of a very large and active ServiceNow environment
• Excellent problem-solving skills and the ability to perform root cause analysis and debugging
• Solid understanding of IT infrastructure, networking and server authentication methods (esp. MID server architecture, firewalls, SSO)
• Proficiency in English; German language proficiency is a plus
• Experience in ServiceNow platform operation and support is preferred
• Relevant degree in IT or related field
• Proven experience in a similar role (5+ years), with a focus on application operations and maintenance

Responsibilities

• Supporting ServiceNow development teams with guidance to ensure efficient use of the platform and product features
• Collaborate with the System Team to provide core infrastructure, DevOps tooling, and support for development, test automation, and platform operation
• Measure, analyze, and monitor IT infrastructure or applications for availability and performance, particularly within ServiceNow
• Offer technical support for incidents, interface configuration, and coordinate with external partners to resolve ServiceNow system-related problems
• Implement changes such as new services, releases, upgrades, and maintenance work to modernize the ServiceNow infrastructure based on organizational needs
• Develop and refine policies, processes, and procedures for operations management, including documentation and implementation
• Oversee the maintenance and operations of various tools, ensuring adherence to monitoring procedures, activities, best practices, and effective ticket resolution
• Conduct root cause analysis and debugging to address underlying issues in system performance

Benefits

Remote working possibility is available within Hungary due to European taxation regulation