Remote ServiceNow Application Operations Manager

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Deutsche Telekom IT Solutions

πŸ“Remote - Hungary

Job highlights

Summary

Join our team as an Application Operations Manager, supporting ServiceNow development teams and overseeing the operation and support of a large ServiceNow environment.

Requirements

  • Strong IT background with technical knowledge in key areas pertinent to application maintenance and operations
  • Experience to oversee operations and support of a very large and active ServiceNow environment
  • Excellent problem-solving skills and the ability to perform root cause analysis and debugging
  • Solid understanding of IT infrastructure, networking and server authentication methods (esp. MID server architecture, firewalls, SSO)
  • Proficiency in English; German language proficiency is a plus
  • Experience in ServiceNow platform operation and support is preferred
  • Relevant degree in IT or related field
  • Proven experience in a similar role (5+ years), with a focus on application operations and maintenance

Responsibilities

  • Supporting ServiceNow development teams with guidance to ensure efficient use of the platform and product features
  • Collaborate with the System Team to provide core infrastructure, DevOps tooling, and support for development, test automation, and platform operation
  • Measure, analyze, and monitor IT infrastructure or applications for availability and performance, particularly within ServiceNow
  • Offer technical support for incidents, interface configuration, and coordinate with external partners to resolve ServiceNow system-related problems
  • Implement changes such as new services, releases, upgrades, and maintenance work to modernize the ServiceNow infrastructure based on organizational needs
  • Develop and refine policies, processes, and procedures for operations management, including documentation and implementation
  • Oversee the maintenance and operations of various tools, ensuring adherence to monitoring procedures, activities, best practices, and effective ticket resolution
  • Conduct root cause analysis and debugging to address underlying issues in system performance

Benefits

Remote working possibility is available within Hungary due to European taxation regulation

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