Director, Business Operations & Strategy, Emerging Technology

Summary

Join ServiceNow's Emerging Technology Organization (ETG) as a strategic leader, driving initiatives across the team and collaborating with Digital Technology (DT). This role requires strategic thinking and execution, ensuring the team's focus, effective delivery, and alignment with organizational goals. You will act as a trusted advisor to senior leadership, managing the organization, team members, and stakeholders. Responsibilities include driving strategic initiatives, coordinating operational management and annual planning, managing leadership priorities, and leading quarterly business reviews. The ideal candidate possesses strong analytical and communication skills, experience in managing multiple teams, and a background in strategic planning and budget management. This position offers a chance to make a significant impact on the business and its people.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years of experience in a business management, operations, or senior leadership role
• Strong analytical skills and exceptional communication abilities
• Experience in organizing and directing multiple teams and departments
• Experience in planning and leading strategic initiatives
• Experience in data analysis and budget management
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely
• High level of professionalism, discretion, and judgment in dealing with confidential and sensitive information

Responsibilities

• Drive strategic initiatives across ETG and Digital Technology (“DT”), focused on continuous improvement, cost avoidance/savings, workforce alignment, and operational excellence
• Act as a trusted advisor and support senior leadership in managing the organization, team members, and stakeholders in strategy, operations, financial management, personnel, and communications
• Drive strategic focus for the team, leading coordination of priorities to support organizational goals and ensuring alignment across leadership
• Identify accelerators and friction points and drive initiatives or process improvement activities. Collaborate with team leadership and peers in DT to ensure cross-functional alignment
• Coordinate operational management and annual planning for budget and financial forecasts. Ensure alignment to plan, prioritization of incremental asks, tracking of savings initiatives, and coordinated spend management
• Manage the cadence of senior leadership priorities, including regular engagement with peers across the organization and with external teams such as finance, HR, product, sales, marketing, and extended ServiceNow stakeholders
• Lead results-driven quarterly business reviews across the team. Coordinate and drive the execution of leadership meetings, quarterly team meetings, and all-hands meetings

Preferred Qualifications

• Consulting experience, with a focus on operations management
• Proven success in a project coordination role
• Nimble business mind, focused on developing creative solutions
• Strong project-reporting skills, with a focus on interdepartmental communications

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs