Remote ServiceNow Specialist
Omniscius
πRemote - Worldwide
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Job highlights
Summary
Join our team as an experienced ServiceNow Specialist to provide remote support to the Internal Revenue Service (IRS) in optimizing their IT service desk operations.
Requirements
- Proficiency in laptop and desktop computer operations, operating systems, and hardware technologies
- Strong customer service and communication skills (oral and written)
- ServiceNow certification (highly desired)
- EGain software support, development, and implementation certification (highly desired)
Responsibilities
- Provide ServiceNow expertise to ensure IRS business and technical requirements are met in the ServiceNow environments
- Guide IRS staff in development and use of ServiceNow products, supporting management and operational tools to optimize IT service desk functions
- Advise the IT Service Desk on services needed for operations and maintenance, particularly for virtual agents, self-service portals, knowledge management, and integration with eGain
- Collaborate with stakeholders to ensure ServiceNow solutions align with operational goals and enhance efficiency in service delivery
- Serve as a technical advisor on hardware, operating systems, and software to support IRS IT service desk staff
- Provide recommendations for development and ongoing improvements to meet IRS requirements
Benefits
Ability to obtain and maintain a Public Trust clearance
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