Remote ServiceNow Specialist

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Omniscius

πŸ“Remote - Worldwide

Job highlights

Summary

Join our team as an experienced ServiceNow Specialist to provide remote support to the Internal Revenue Service (IRS) in optimizing their IT service desk operations.

Requirements

  • Proficiency in laptop and desktop computer operations, operating systems, and hardware technologies
  • Strong customer service and communication skills (oral and written)
  • ServiceNow certification (highly desired)
  • EGain software support, development, and implementation certification (highly desired)

Responsibilities

  • Provide ServiceNow expertise to ensure IRS business and technical requirements are met in the ServiceNow environments
  • Guide IRS staff in development and use of ServiceNow products, supporting management and operational tools to optimize IT service desk functions
  • Advise the IT Service Desk on services needed for operations and maintenance, particularly for virtual agents, self-service portals, knowledge management, and integration with eGain
  • Collaborate with stakeholders to ensure ServiceNow solutions align with operational goals and enhance efficiency in service delivery
  • Serve as a technical advisor on hardware, operating systems, and software to support IRS IT service desk staff
  • Provide recommendations for development and ongoing improvements to meet IRS requirements

Benefits

Ability to obtain and maintain a Public Trust clearance

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