Remote Site Reliability Engineer

Summary

Join Catchpoint as a Site Reliability Engineer to support the systems that run their global monitoring platform, interacting with operations and development teams to build and automate infrastructure deployment at scale.

Requirements

• Strong Experience/knowledge of administering application servers, web servers, and databases
• Familiarity with Infrastructure Automation, configuration management and CI/CD tools (preferably terraform)
• Experience with multiple cloud platforms (AWS, GCP, Azure)
• Good networking knowledge and experience with Internet Architecture (BGP, peering, DNS)
• 2+ years of incident resolution experience in a large-scale operations environment
• Hands-on experience with cloud deployment, monitoring, and ops analysis tools such as Prometheus, Elasticsearch, Grafana, Kibana, Splunk, Terraform, Jenkins, etc
• 3+ years programming experience with python, bash, PowerShell, C, etc
• Virtualization experience required
• BS degree in Computer Science or related technical field involving coding or equivalent practical experience

Responsibilities

• Define and refine the whole service lifecycle - from inception and design, through deployment, operation and finally retirement
• Assess services once they are live by measuring and monitoring availability, latency and overall system health. Establish performance baselines, define actions and automations based on data correlated from multiple sources
• Design, build, and maintain logging and telemetry systems that are used to manage all services
• Design, code, test, and deliver software to automate manual operational work
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Identify application patterns and analytics in support of better service level objectives
• Deploy and maintain systems that run on multiple cloud providers (AWS, GCP, Azure, Alibaba, Tencent, Oracle, IBM) and physical systems around the world
• Be part of an on-call rotation to support production systems