πBrazil, Colombia
Software Support Analyst
closed
Innovative Systems
πRemote - United States
Summary
Join Innovative Systems, Inc as an Application Support Analyst to support clients utilizing our anti-terrorism/anti-money laundering software in various regions. The successful candidate will have the ability to work a hybrid schedule with flexibility.
Requirements
- Bachelorβs degree in a STEM concentration such as computer science, information systems, engineering, mathematics, science, or other related concentration
- Programming skill with one or more programming languages such as C, C++, C#, .Net, Java, JavaScript, HTML, XML and/or
- Experience with SQL databases and SQL programming language
- Highly analytic with strong problem-solving and creative thinking skills
- Willingness to be on call after hours in customer support rotation (very minimal)
Responsibilities
- Use problem-solving, communication, and programming skills to provide superior assistance and resolution to customer inquiries
- Analysis, investigation, and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
- Creation and development of SQL scripts and other custom software processes
- Collaboration with other teams and departments to assist with quicker issue identification and resolution
- Opportunity to learn and work with cloud operations team gaining hands-on experience with Azure and scripting languages
- Perform simple product installations β providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more!
- Write knowledge-base documentation and assist with expansion of our self-service portal
- Provide insights that will be used to improve existing solutions and plan those of our next generation
Preferred Qualifications
- Prior experience in a customer or technical support role
- Using SQL in a work environment
- Knowledge of Azure or cloud providers/operations
- Knowledge of regulatory risk and compliance
- Ability to fluently read, write and speak Portuguese is a plus
Benefits
- Competitive salary
- Lots of time off
- Benefits and more!
This job is filled or no longer available
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