Remote Software Support Analyst

Summary

Join Innovative Systems, Inc as an Application Support Analyst to support clients utilizing our anti-terrorism/anti-money laundering software in various regions. The successful candidate will have the ability to work a hybrid schedule with flexibility.

Requirements

• Bachelor’s degree in a STEM concentration such as computer science, information systems, engineering, mathematics, science, or other related concentration
• Programming skill with one or more programming languages such as C, C++, C#, .Net, Java, JavaScript, HTML, XML and/or
• Experience with SQL databases and SQL programming language
• Highly analytic with strong problem-solving and creative thinking skills
• Willingness to be on call after hours in customer support rotation (very minimal)

Responsibilities

• Use problem-solving, communication, and programming skills to provide superior assistance and resolution to customer inquiries
• Analysis, investigation, and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
• Creation and development of SQL scripts and other custom software processes
• Collaboration with other teams and departments to assist with quicker issue identification and resolution
• Opportunity to learn and work with cloud operations team gaining hands-on experience with Azure and scripting languages
• Perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more!
• Write knowledge-base documentation and assist with expansion of our self-service portal
• Provide insights that will be used to improve existing solutions and plan those of our next generation

Preferred Qualifications

• Prior experience in a customer or technical support role
• Using SQL in a work environment
• Knowledge of Azure or cloud providers/operations
• Knowledge of regulatory risk and compliance
• Ability to fluently read, write and speak Portuguese is a plus

Benefits

• Competitive salary
• Lots of time off
• Benefits and more!