IT Support Analyst

Summary

Join Huge as an IT Support Analyst and provide first-line support to users, ensuring timely issue resolution. Working in a primarily Mac OS environment, both remotely and on-site, you will deploy systems, troubleshoot devices, and assist with meeting setups. This role requires travel to your local office. You'll be a bright, motivated individual with experience in a service & support organization, prioritizing user needs and managing competing priorities with a positive attitude. You will grow your IT skill set in a fast-paced environment and be an outgoing communicator, willing to ask questions and provide feedback. The position involves occasional after-hours and travel availability.

Requirements

• 4+ years of relevant work experience in a technical and/or customer service capacity
• A working home network and room for occasional laptop storage/shipping
• A technical acumen with a desire to learn new things
• Experience with Mac OS X and underlying applications
• Familiarity with help desk ticketing systems
• Ability to independently coordinate and prioritize tasks in a fast-paced environment
• Strong written and verbal communication skills
• Independent time management
• An outgoing, collaborative spirit
• If the selected candidate holds a degree in Engineering or a related profession, they must present their professional license

Responsibilities

• Provision and deploy Mac and Windows systems for end users
• Perform research and collaboration with other IT staff to resolve issues
• Troubleshoot and resolve software issues (Adobe Suite, Figma, Box, Slack, Google Apps, MS Office etc.)
• Occasionally assist with Windows based issues
• Basic smartphone support (iOS, Android)
• Provide remote support using various tools (Team Viewer)
• Manage users, groups and distribution lists
• Resolve end user network issues (File shares, DNS, VPN. printers, etc.)
• Manage IT inventory
• Conduct weekly IT new hire orientations
• Assist with local meeting room setup and maintenance
• Occasional after-hours and travel availability

Preferred Qualifications

Familiarity with design/creative tools