Remote Solution Expert

Summary

Join our Implementation team to onboard new customers seamlessly by understanding and documenting client use cases, translating them into platform setup and configuration, and delivering solutions complementary to the Product. You will follow customers' portfolios along their contracts to increase product adoption and provide expertise for new integrations, re-structuration of the platform, audits, and advanced advice.

Requirements

• 5+ years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Fluent English (US/UK) / B2 level or equivalent (FR)

Responsibilities

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Own your portfolio of +75 existing clients
• Start to answer questions coming from your portfolio of clients
• Support the Customer Success partner on functional and technical questions
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from un expertise standpoint
• Deliver Professional Services to our existing customers base
• Onboard another Solution Architect
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

Benefits

• Work From Home stipend
• RTT
• Lunch vouchers
• Medical insurance
• Gym subscription
• 1 month parental leave for the second parent