Solution Expert

Summary

Join 360Learning's Implementation team as a Solution Architect and play a key role in onboarding new customers. You will work across departments to understand client needs, configure the platform, and ensure product adoption. This involves managing a portfolio of strategic accounts, implementing integrations, providing technical expertise, and delivering professional services. The role requires 5+ years of professional consulting experience, expertise with APIs and SSO, and strong project management skills. Within the first year, you will onboard another Solution Architect and contribute to the knowledge base. 360Learning offers a competitive compensation package, flexible work arrangements, and various benefits including health insurance and work-from-home allowance.

Requirements

• 5+ years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Fluent English (US/UK) / B2 level or equivalent (FR)

Responsibilities

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Own your portfolio of +75 existing clients
• Start to answer questions coming from your portfolio of clients
• Support the Customer Success partner on functional and technical questions
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from un expertise standpoint
• Deliver Professional Services to our existing customers base
• Onboard another Solution Architect
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

Benefits

• Compensation: Package includes base salary and a variable component
• Work From Home allowance
• Social security
• Health insurance
• Unemployment insurance
• Common contingency
• Salary guarantee fund
• Leave requests are subject to local policies
• Flexible hours
• Total work from home possible anywhere in Spain