Remote Supervisor, RCM Client Success

Summary

Join a team of passionate problem-solvers on a mission to modernize healthcare by placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. As a Supervisor of RCM Client Success, you will oversee a team of RCM Client Advisors to ensure successful practice revenue performance, client satisfaction, and contractual scope delivery.

Requirements

• Bachelor's Degree preferred and/or training or equivalent combination of education and experience
• 3+ years of prior supervisory and team development experience
• 5+ years of related experience, including overseeing the entire revenue cycle management process for medical practices
• Proven success in an RCM client-facing role strongly preferred

Responsibilities

• Manage, monitor, support, and grow a team of RCM Client Advisors
• Participate in routine client meetings to review business metrics, progress, and other proactive topics
• Effectively support and manage client escalations
• Proactively analyze your portfolio of clients to determine themes and opportunities for improvement
• Leverage deep knowledge and understanding of clients’ key practice revenue performance metrics to drive SLA achievements

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) with 50% matching contribution each payday of up to 6% of your compensation
• Generous Paid Time Off program
• Paid Parental Leave program
• Company paid Life and Disability benefits
• Flexible Spending Account
• Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning