Remote Supervisor, Support Services

Summary

Join Modernizing Medicine, a team of passionate problem-solvers on a mission to improve patient outcomes through an intelligent cloud platform. We're hiring a Supervisor of Support Services to lead our customer support services and manage staff.

Requirements

• 4 plus years of experience with at least one year of leadership responsibility
• Excellent communication and leadership, and relationship management skills
• Exhibits strong functional area expertise

Responsibilities

• Ensure professional and courteous customer support services
• Promote a productive and positive experience with customers to ensure high quality support
• Handle escalated customer service issues as needed
• Control costs by managing staffing levels, adjusting as volume dictates
• Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
• Administer motivational programs including incentives and contests to drive performance
• Oversee the development and maintenance of training and document resources for the team
• Work across departments in support of the organization. First-Level Supervisor
• Manage the activities of team members
• Conduct interviews, hiring, and performance reviews

Benefits

• Health Insurance
• 401(k)
• Vacation
• Employee Assistance Program
• Flexible Spending Accounts
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account, and Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Weekly catered breakfast and lunch
• Treadmill workstations
• Zen, and wellness rooms within our BRIC headquarters