Care Advocate

Summary

Join Seven Starling as a Care Advocate and contribute to improving maternal mental health outcomes. As a key member of the Care Support team, you will be the primary point of contact for patients and providers, ensuring compassionate and effective care. This role requires strong organizational skills, attention to detail, and excellent communication abilities. You will manage appointments, coordinate care activities, maintain accurate records, and resolve patient or provider issues. Seven Starling offers competitive benefits, including paid time off, parental leave, a work-from-home stipend, and various wellness benefits.

Requirements

• Minimum of 1 year of experience in a patient support, customer service, or healthcare-related role
• High school diploma or equivalent
• Strong interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals
• Proficiency in using standard office applications (e.g., Google Suite)
• Excellent organizational and multitasking abilities, with attention to detail
• Ability to handle sensitive information with confidentiality and professionalism
• Demonstrated problem-solving skills and a proactive approach to patient support

Responsibilities

• Serve as the primary point of contact for patients and providers, addressing their questions, concerns, and needs in a professional and empathetic manner
• Assist with scheduling and rescheduling patient appointments, including managing conflicts and optimizing appointment schedules
• Coordinate care activities, including referrals to specialists, follow-up appointments, and coordination with other healthcare providers
• Maintain accurate patient records and documentation, ensuring data is up-to-date and compliant with privacy regulations
• Provide support to patients and providers navigating the healthcare system, including explaining procedures, insurance processes, and available resources
• Assist in the resolution of patient or provider issues or complaints, escalating more complex concerns to the appropriate team members or supervisors
• Collaborate with healthcare professionals and administrative staff to ensure seamless patient care and communication
• Participate in ongoing training and development to stay current with best practices and organizational changes
• Propose updates to key processes as needed to maintain them

Preferred Qualifications

Additional coursework in healthcare administration or a related field

Benefits

• Competitive paid time off
• Competitive parental leave and return to work policy
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Monthly stipend for your choice of wellness benefits
• Annual professional development stipend
• Virtual team events