Customer Service Support

Summary

Join our team as a Customer Service Support representative! This full-time position provides support to our Customer Service and Sales teams, focusing on order entry and general clerical tasks. You will maintain data in our ERP system, place client orders, coordinate with warehouse personnel, and assist with shipping. Excellent communication and organizational skills are essential, along with proficiency in Microsoft Office Suite and ERP systems. The role offers a competitive salary, remote work, paid time off, team-building events, and equipment. This position reports to the Customer Service Specialist and involves collaboration with other team members.

Requirements

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail
• Highly resourceful team player with the ability to also be effective independently
• Adaptable to various competing and frequently changing demands
• High proficiency in computer technology and systems operations
• Excellent verbal and written communication and interpersonal skills
• Excellent interpersonal and organizational skills with strong attention to detail and accuracy
• Ability to work efficiently in a dynamic fast-paced environment
• Effective time management skills and the ability to meet deadlines
• Ability to handle frequent interruptions
• Excellent attendance and reliability
• Proficient in Microsoft Office Suite required
• ERP system support and data entry

Responsibilities

• Maintain data in ERP system daily
• Place orders for clients in conjunction with the account managers
• Work with warehouse personnel to schedule smaller orders
• Assisting customer service team with shipping items for customers
• Answering emails and direct call inquiries
• Taking messages – sending them via email to the appropriate person
• Assisting AM - shipping items, packing, shipping innovations to the correct addresses
• Handle sensitive information in a confidential manner
• Learning the shipping coordinator position to be a back up
• Lead and complete several projects for the customer service and sales teams
• Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner
• Provide weekly updates to the Customer Service Specialist containing all the appropriate information about the weekly communication with customers
• Other office clerical support

Preferred Qualifications

Experience in manufacturing and/or dietary supplements is helpful

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility