Remote System Administrator
Abacus Group
πRemote - United Kingdom
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Job highlights
Summary
Join a leading technology provider serving the financial services sector as a client support specialist. Provide remote technical support via phone, email, and onsite visits. Must have excellent customer service skills and experience working with end users.
Requirements
- Minimum 3 yearsβ experience working in IT roles demonstrating excellent customer service and support
- Relevant professional qualifications a plus
Responsibilities
- Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices
- Effectively communicate with both clients and peers ensuring timely responses
- Record all work activities in a timesheet in our ticketing system (ConnectWise)
- Must be able to multi-task client issues when applicable
- Document technical issues and take ownership of escalating issues to the appropriate SME team
- Must be amenable to occasional travel
Benefits
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Gym discount
- Life insurance
- Comprehensive travel insurance for you and your family in line with scheme rules
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