Remote System Administrator

Logo of Abacus Group

Abacus Group

πŸ“Remote - United Kingdom

Job highlights

Summary

Join a leading technology provider serving the financial services sector as a client support specialist. Provide remote technical support via phone, email, and onsite visits. Must have excellent customer service skills and experience working with end users.

Requirements

  • Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support
  • Relevant professional qualifications a plus

Responsibilities

  • Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices
  • Effectively communicate with both clients and peers ensuring timely responses
  • Record all work activities in a timesheet in our ticketing system (ConnectWise)
  • Must be able to multi-task client issues when applicable
  • Document technical issues and take ownership of escalating issues to the appropriate SME team
  • Must be amenable to occasional travel

Benefits

  • Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
  • Gym discount
  • Life insurance
  • Comprehensive travel insurance for you and your family in line with scheme rules

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let Abacus Group know you found this job on JobsCollider. Thanks! πŸ™