Remote System Administrator

Summary

Join a leading technology provider serving the financial services sector as a client support specialist. Provide remote technical support via phone, email, and onsite visits. Must have excellent customer service skills and experience working with end users.

Requirements

• Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support
• Relevant professional qualifications a plus

Responsibilities

• Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices
• Effectively communicate with both clients and peers ensuring timely responses
• Record all work activities in a timesheet in our ticketing system (ConnectWise)
• Must be able to multi-task client issues when applicable
• Document technical issues and take ownership of escalating issues to the appropriate SME team
• Must be amenable to occasional travel

Benefits

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules