Senior IT Systems Administrator

Summary

Join Hungryroot as our experienced IT & Information Security Manager to lead our IT & InfoSec function, ensuring the functionality and security of our technology and systems. You will oversee SaaS tools, manage infrastructure and devices, provide user support and training, maintain cybersecurity and compliance, manage IT operations and automation, and handle vendor and budget management. This role is remote-first, allowing you to work from anywhere in the US. We offer a competitive salary, equity, unlimited vacation, parental leave, and comprehensive benefits.

Requirements

• 5+ years experience in a hands-on IT administrator role
• Proficiency in administering Google Workspace
• Proficiency working with and integrating Okta with common SaaS applications
• Experience with IT service management tools (e.g., Jira, ServiceNow) and has first-hand experience in improving help desk processes
• Experience with user administration of a wide range of SaaS applications where not everything is (or can be) integrated with Okta or has SSO
• Solid practical networking knowledge, hardware and software; proficiency in managing small-medium sized office networking via solutions such as UniFi
• Deep understanding of network security and data privacy practices and all common threat vectors. Has experience setting up counter-measures (e.g. VPN, zero-trust frameworks) to prevent or mitigate vulnerabilities
• A strong understanding of day-to-day computer operations, familiar with both Windows and Mac operating systems
• Strong troubleshooting skills for resolving hardware, software, and connectivity issues
• Experience with remote laptop management via MDM, e.g. JumpCloud
• Experience with physical asset procurement, management and tracking
• Excellent communication and interpersonal skills to support and train employees across various technical proficiency levels
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
• Ability to work independently and collaboratively in a fast-paced, dynamic environment

Responsibilities

• Oversee SaaS tools, manage integrations (e.g., Okta, Google, Stripe, Netsuite), enforce IAM (SSO, MFA, RBAC), optimize licenses, and mitigate shadow IT risks
• Manage office and warehouse networking and internet connectivity, secure remote access (VPN / Zero Trust), and administer company devices using MDM solutions
• Lead IT onboarding/offboarding, provide technical support, and develop self-service resources and training for employees
• Ensure company security via threat detection, response tools, employee training, and adherence to data privacy and retention needs as prescribed by finance and legal team
• Automate processes (e.g., provisioning, workflows), manage incident response, and maintain disaster recovery and backup strategies
• Assist in vendor contract reviews, track usage and cost, and optimize hardware/software spending

Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide! (There are one or two company events per year where we will require you to fly to location to assist in A/V setups)
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• Wellbeing benefits including One Medical, Spring Health, LiveHealth, Rightway care concierge, and more
• 401k with Match
• A work from home stipend to support your initial home-office setup