Remote System Administrator

Summary

Join a leading technology provider serving the financial services sector as a client-facing technical support specialist, providing remote support and escalating issues to SME teams.

Requirements

• Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and support
• Relevant professional qualifications a plus
• Great attitude, team player always willing to pitch in and take on new tasks
• Proactive/flexible nature

Responsibilities

• Provide best-in-class technical support to our clients primarily via phone and email
• Effectively communicate with both clients and peers ensuring timely responses
• Record all work activities in a timesheet in our ticketing system (ConnectWise)
• Must be able to multi-task client issues when applicable
• Document technical issues and take ownership of escalating issues to the appropriate SME team
• Must be able to fulfil shift schedule (11PM until 8AM)

Benefits

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules