Remote System Administrator I

Summary

Join Intelligent Technical Solutions as our System Administrator, providing onsite and remote IT support, resolving technical issues, and maintaining high standards of IT service.

Requirements

• Experience with Windows and Mac OS troubleshooting
• Experience with Server 2012 to 2022
• Experience with VMWare and Hyper V Virtualization
• Experience supporting M365 and Azure
• Minimum of three years experience in IT Support or a similar role
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications

Responsibilities

• Resolve workstation operating system issues
• Resolve printer issues
• Resolve standard business application (Office, etc.) issues
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks)
• Resolve server issues
• Resolve basic and intermediate networking issues
• Serve as escalation point for Tier 1 technicians

Preferred Qualifications

• Experience with Managed Service Providers (MSPs)
• Active Server Certifications

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement