Remote Tech Service Coordinator

Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond.

They are now looking to hire a Tech Service Coordinator who will be responsible for providing front-line technical support and managing device servicing for clients.

Job Responsibilities:

• Provide over-the-phone technical support to clients experiencing device issues.

• Troubleshoot technical problems and escalate complex cases to Engineers.

• Manage and update service cases in the CRM system (HighRise).

• Schedule on-site maintenance and coordinate device repairs.

• Issue service estimates, create orders, and maintain accurate client records.

• Ensure clients are updated on repair progress and completion timelines.

• Deliver exceptional customer service with clear, timely communication.

• Strong communication skills, both written and verbal.

• Basic knowledge of electronics and mechanical operations.

• Experience in troubleshooting and technical support.

• Proficiency in Microsoft Office and CRM systems (e.g., HighRise).

• Strong organisational and time-management abilities.

• Ability to work autonomously and prioritise competing service requests.

• Bachelor’s degree in Engineering (essential).

• Permanent work-from-home set-up

• Dayshift (Australian business hours)

• Full-time job

• HMO

• Paid leave

• Christmas Bonus