Remote Tech Service Coordinator
VirtualStaff365
Job highlights
Summary
Join our team as a Tech Service Coordinator and provide front-line technical support, manage device servicing, and deliver exceptional customer service.
Requirements
- Bachelor's degree in Engineering (essential)
- Strong communication skills, both written and verbal
- Basic knowledge of electronics and mechanical operations
- Experience in troubleshooting and technical support
- Proficiency in Microsoft Office and CRM systems (e.g., HighRise)
- Strong organisational and time-management abilities
- Ability to work autonomously and prioritise competing service requests
Responsibilities
- Provide over-the-phone technical support to clients experiencing device issues
- Troubleshoot technical problems and escalate complex cases to Engineers
- Manage and update service cases in the CRM system (HighRise)
- Schedule on-site maintenance and coordinate device repairs
- Issue service estimates, create orders, and maintain accurate client records
- Ensure clients are updated on repair progress and completion timelines
- Deliver exceptional customer service with clear, timely communication
Benefits
- HMO
- Paid leave
- Christmas Bonus
Job description
Our client is Australiaโs largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond.
They are now looking to hire aย Tech Service Coordinator who will be responsible for providing front-line technical support and managing device servicing for clients.
Job Responsibilities:
Provide over-the-phone technical support to clients experiencing device issues.
Troubleshoot technical problems and escalate complex cases to Engineers.
Manage and update service cases in the CRM system (HighRise).
Schedule on-site maintenance and coordinate device repairs.
Issue service estimates, create orders, and maintain accurate client records.
Ensure clients are updated on repair progress and completion timelines.
Deliver exceptional customer service with clear, timely communication.
Strong communication skills, both written and verbal.
Basic knowledge of electronics and mechanical operations.
Experience in troubleshooting and technical support.
Proficiency in Microsoft Office and CRM systems (e.g., HighRise).
Strong organisational and time-management abilities.
Ability to work autonomously and prioritise competing service requests.
Bachelor’s degree in Engineering (essential).
Permanent work-from-home set-up
Dayshift (Australian business hours)
Full-time job
HMO
Paid leave
Christmas Bonus
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