Remote Technical Account Manager

Summary

Join Acquia as a Technical Account Manager to partner with customers and translate business strategy into technical success. You'll work across multiple accounts, technologies, projects, and countries, expediting your own growth and cross-pollinating technical solutions between customers.

Requirements

• 4-6 years Drupal experience and a developer background with WCM/CMS
• Contributed to open source projects and participated in open source communities
• Led a delivery team, architected a solution or are an SME in a specific field
• Had exposure to enterprise or government delivery environments

Responsibilities

• Listen to customers. Identify their business drivers
• Build platform strategies to achieve customer business goals
• Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Drupal and Acquia products, including cloud hosting
• Identify business risks and technical solutions to mitigate them
• Connect customers with other subject matter specialists within Acquia
• Communicate with customers with clarity and courtesy – verbally and in writing
• Work with customers across media such as video calls, phone conferences, and email
• Efficiently balance multiple requests from multiple customers
• Collaborate with other global team members on technical and customer service challenges
• Advise customers on topics such as development workflows, application performance, security, cache strategies, and high traffic events
• Provide Drupal expertise including but not limited to: architecture, configuration, contributed modules, themes, site building and custom modules
• Be open to occasional travel