Remote Technical Account Manager

Summary

Join our team as a Technical Account Manager (TAM) to lead and manage post-launch initiatives for our clients, implementing new features and functionality, maintaining and upleveling the overall technical health of integrations.

Requirements

• Minimum 3 years professional experience
• 2+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting
• Strong technical acumen: analytical capabilities with proficiency in SQL
• Prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges)
• Ability to quickly learn new technologies and systems
• Track record of effectively leading or co-leading outcomes-focused client conversations
• Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert for their service or solution
• Experience communicating clear technical and business requirements to engineering

Responsibilities

• Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
• Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health
• Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers
• Provide technical governance and develop technical account plans
• With leadership support, manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests
• Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives

Benefits

• Flexible work environment, remote friendly
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of PTO per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including the Cedarian Advisory Group (a cross-functional cohort focused on increasing internal inclusiveness at Cedar) and three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally