Technical Account Manager

Summary

Join Qualtrics' Customer Success Team as a Skillbridge Technical Success Manager (Scale) Intern and contribute to exceptional customer experiences. This internship provides hands-on experience supporting Technical Success Managers, focusing on customer adoption and program optimization. You will enhance your technical skills, refine customer engagement strategies, and collaborate with cross-functional teams. The role requires a strong analytical mindset, excellent communication skills, and experience in a technical or client-facing role. This is a great opportunity for military personnel transitioning to civilian life within the next 12 months to gain valuable experience and build their careers.

Requirements

• Bachelor's degree is preferred
• 1-2 years of experience in technical, consulting, or client-facing role
• Analytical mindset with the ability to translate data into actionable insights
• Proven ability to track, prioritize, and drive multiple concurrent projects from beginning to end
• Ability to work effectively in a fast-paced and dynamic environment
• Interest in Software / Tech, you’ll need to adopt our platforms easily
• Ability to articulate technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong problem-solving skills

Responsibilities

• Drive Customer Adoption and Optimize Programs
• Conduct strategic customer outreach via various channels to schedule quality meetings for the Customer Success Team
• Perform customer research and usage analysis to inform customer recommendations and strategy
• Engage 1:1 with customers at critical points in the customer journey to ensure adoption and maturation
• Execute and manage Call to Actions (CTAs) to enhance user engagement and drive conversions
• Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity
• Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations
• Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation
• Identify common customer challenges and actively suggest better solutions
• Collaborate with cross-functional teams, including Sales, Customer Operations, Renewals Team, Partners, and Professional Services, to evolve and scale our global service offerings
• Team effectively with internal and external partners to improve the overall customer experience and lead to greater satisfaction and loyalty among our customers

Preferred Qualifications

• Previous experience with Qualtrics technology is a plus
• Gainsight experience is a plus