Technical Account Manager

Summary

Join our team at Qualtrics and contribute to delivering exceptional frontline experiences for the world's best brands. As a Technical Account Manager Intern, you'll work closely with customers to understand their goals and provide white-glove support to ensure optimal utilization of our products and services.

Requirements

• Bachelor’s degree, or completion of Bachelor’s degree by military exit date
• Experience working in a technical, consulting, or client-facing role is a plus
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software and front-end development is a plus
• Excellent verbal and written communication skills
• Strong problem-solving skills

Responsibilities

• Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on behalf of clients
• Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions
• Become an expert at the company for our most strategic platform capabilities and understanding the customers' platform needs
• Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
• Build systems to facilitate program objectives and system effectiveness and measure reliability of services
• Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
• Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort
• Seamlessly integrate new product features into existing programs
• Proactively identify implementation process improvements, determine root causes and overcome roadblocks
• Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice
• Execute build and configuration services that align to client objectives and strategic goals

Benefits

• In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
• Relocation bonus for out of state applicants
• 30 paid days off: 15 PTO days + 5 Wellness Days + 10 Holiday Closures (additional PTO with tenure)
• Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
• Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities