Remote Technical Account Manager

Summary

Join our team as a Technical Account Manager and lead clients' value realization journeys, coordinating a cross-functional team to improve products' performance, reliability, and business value.

Requirements

• 5+ years of experience working in a data driven role as a Technical Account Manager, Sales Engineer, Data Engineer or similar role at a SaaS company in the security space
• Experience working with Security Operations (SOC) teams
• Solid understanding of modern SDLC and software engineering practices, including Agile, CI/CD, and DevSecOps
• Exceptional verbal and written communication skills, including the ability to lead and facilitate meetings and presentations, as well as create content for documentation deliverables
• Process and data oriented, with strong problem-solving ability
• A bachelor’s degree is required. Business or technical degree preferred

Responsibilities

• Address all technical questions or concerns that arise from customer engagements
• Communicate product related updates in a timely manner
• Follow the Scale practices and strategy for each customer based on customer needs and product satisfaction
• Ensure smooth handoffs from sales to onboarding and from onboarding to business outcomes, adhere to processes and procedures laid down and maintain data integrity in recording systems
• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of Contrast's products and potential growth
• Cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership and become an expert on your customers' deployment of Contrast
• Regularly review adoption and usage trends and work closely with customer and Contrast teams to address adoption blockers
• Assess accounts, make recommendations and escalate to the proper stakeholders when necessary
• Develop and maintain Contrast advocates for references, case studies, etc. and bring intelligent product feedback and recommendations from customers back to the Contrast Product team

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Life Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance
• Transit and Commuter benefits
• Flexible PTO
• 56 hours of Annual Sick time
• Paid Parental Leave
• Paid Holidays