Remote Technical Account Manager

Summary

Join Gurobi Optimization's team of passionate game-changers to drive the future of mathematical optimization technology. As a Technical Account Manager, you'll guide prospective customers in integrating optimization technology into enterprise-grade software solutions.

Requirements

• Minimum 3-5 years of professional experience, including 3 years in optimization systems and data science
• A Master's degree in computer science, engineering, mathematics, or equivalent work experience
• Proficiency in both written and spoken English. Spanish or other languages are considered a plus
• Demonstrates a strong problem-solving attitude and meticulous attention to detail
• Possesses a high level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation
• Exhibits a robust mindset characterized by curiosity and a strong desire to learn continuously
• Capable of effectively bridging the gap between technical roles and business executives
• Comfortable collaborating cross-functionally with international teams
• Finds satisfaction in operating from a home office within a remote work environment
• Adaptable and willing to travel as needed based on the specified travel expectations
• Able to participate in meetings scheduled across global time zones within reasonable expectations
• Motivated and ambitious, dedicated to achieving assigned Objective Key Results (OKRs)
• Committed to upholding the company's policies and procedures

Responsibilities

• Actively engage in calls and meetings with potential customers
• Collaborate and oversee technical discussions in ongoing business opportunities
• Provide in-depth architecture and sizing recommendations
• Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions
• Assist prospective customers in constructing a compelling business case
• Create materials to showcase product functionality and performance
• Take the lead in internal initiatives to improve our processes, systems, and tools
• Leverage your technical expertise as a subject matter expert within the team
• Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities

Preferred Qualifications

• Proficiency in at least 2 Gurobi API Languages (C, C++, Java, Python, C#, VB.NET )
• Basic knowledge of networking, web technologies, and engineering concepts
• Competency in using macOS or Windows and Microsoft 365
• Willingness and ability to quickly learn and utilize Salesforce as needed