Remote Technical Account Manager

Summary

Join InfluxData, the creator of InfluxDB, as a Technical Account Manager (TAM) and prioritize customer success by communicating effectively, building relationships, and leveraging knowledge of the InfluxData platform to provide solutions that meet customers' needs.

Requirements

• Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience
• Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset
• Empathy for people facing technical challenges, with strong problem-solving abilities
• Proficiency in at least one scripting language (Ruby, Python, Bash, etc.)
• Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management
• Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes)
• Experience with DevOps practices and tools in public cloud environments
• Broad understanding of database management and data vendor technologies

Responsibilities

• Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData Platform
• Problem-solving, debugging and troubleshooting to resolve customer issues
• Advocating for customers by addressing bugs, feature requests and translating their input into actionable insights for product development
• Developing a deep understanding of the customer's technical landscape to identify needs, drive product utilization and highlight upsell opportunities
• Guiding customers through the adoption of new features or transitions, ensuring smooth implementation
• Collaborating across internal teams during escalations to assess risks and coordinate technical resolutions
• Documenting customer environments and modifications, while monitoring and reporting on case metrics
• Supporting customer globally through various channels and hosting recurring sync sessions to review tactical and strategic objectives

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents
• Company contribution to your FSA
• Flexible Time Off - take the time you need
• Life Insurance, short and long term disability insurance
• 401(k)
• Wellness programs
• Annual professional development budget
• Financial planning and legal advice