Remote Technical Account Manager

Summary

Join our web development company as an Account Manager and be responsible for managing relationships with clients, promoting services, and contributing to the growth and retention of key accounts.

Requirements

• 5+ years of experience in account management
• Strong knowledge of web development, including related technologies and processes
• Ability to understand and communicate technical concepts clearly and effectively
• Experience in managing web projects, ideally in an agency or web development company
• Proven experience in customer relationships building
• Strong communication skills
• Fluent in Spanish and English

Responsibilities

• Develop and manage trusted customer relationships and strategic partnerships
• Identify target accounts and customers within the accounts based on their business needs and personas
• Qualify and drive sales opportunities throughout the sales cycle
• Monitor and manage client expectations and perception pre and post product delivery
• Create strategic account plans, forecasts, and execution strategies
• Act as a bridge between delivery and sales
• Manage existing accounts and assist with statement of work creation modification and submission
• Assist with account profitability and invoicing
• Responsible for revenue forecasting accuracy

Benefits

• Welcome Kit
• Home Office
• Flexible Schedule
• Birthday off
• Vacations from day one
• Life insurance
• Insurance for Major Medical Expenses (50% coverage)
• Saving fund (you save 6% of your monthly salary, and we match that 6% for you)
• Support for remote work (Electricity and Internet)
• AWS Certifications
• Free courses or trainings
• English Classes
• Dining Room (Guadalajara only)
• Sports fields (Guadalajara only)
• Gym (Guadalajara only)