Remote Technical Account Manager

Summary

Join Matik as we transform the way people work by automating the generation of repetitive data-driven documents. We are looking for a Technical Account Manager who will work closely with our prospects and customers, owning a portfolio of strategic enterprise accounts and driving adoption across our existing customer base.

Requirements

• 4+ years of experience in a customer-facing role, with a focus on Enterprise or Strategic Customer Success in the B2B SaaS space
• Proven track record of managing complex customer relationships and driving successful outcomes for large accounts
• Exceptional written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders
• Results-driven mindset with a collaborative approach to problem-solving and relationship management
• Experience collaborating with Sales teams to align on customer strategy and renewals
• Intermediate SQL skills with proficiencies in Salesforce.com and business intelligence tools (e.g., Mode, Looker, Tableau)

Responsibilities

• Own a portfolio of strategic enterprise accounts, ensuring successful implementation and maximizing value for our customers
• Collaborate closely with Product and Engineering teams to gather and prioritize customer feedback for product enhancements
• Partner with Relationship Managers to identify and develop expansion opportunities, demonstrating the value of our offerings to support renewals
• Drive product adoption by conducting tailored monthly check-ins and quarterly business reviews with key stakeholders, providing strategic insights to align our solutions with their business goals
• Analyze customer usage data to identify trends and recommend best practices, driving new use cases and optimizing customer experiences
• Lead cross-functional initiatives to improve customer engagement and satisfaction, working with Marketing and Sales to align efforts

Benefits

• 100% paid coverage (medical, dental, and vision) for employees
• Stipends for home internet and wellness
• Reimbursements for home office equipment and learning & development
• Brand new Mac laptop
• Unlimited PTO, plus every other Friday off during the Summer