Remote Technical Account Manager
Matik, Inc.
π΅ $110k-$120k
πRemote - United States
Please let Matik, Inc. know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Matik as we transform the way people work by automating the generation of repetitive data-driven documents. We are looking for a Technical Account Manager who will work closely with our prospects and customers, owning a portfolio of strategic enterprise accounts and driving adoption across our existing customer base.
Requirements
- 4+ years of experience in a customer-facing role, with a focus on Enterprise or Strategic Customer Success in the B2B SaaS space
- Proven track record of managing complex customer relationships and driving successful outcomes for large accounts
- Exceptional written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders
- Results-driven mindset with a collaborative approach to problem-solving and relationship management
- Experience collaborating with Sales teams to align on customer strategy and renewals
- Intermediate SQL skills with proficiencies in Salesforce.com and business intelligence tools (e.g., Mode, Looker, Tableau)
Responsibilities
- Own a portfolio of strategic enterprise accounts, ensuring successful implementation and maximizing value for our customers
- Collaborate closely with Product and Engineering teams to gather and prioritize customer feedback for product enhancements
- Partner with Relationship Managers to identify and develop expansion opportunities, demonstrating the value of our offerings to support renewals
- Drive product adoption by conducting tailored monthly check-ins and quarterly business reviews with key stakeholders, providing strategic insights to align our solutions with their business goals
- Analyze customer usage data to identify trends and recommend best practices, driving new use cases and optimizing customer experiences
- Lead cross-functional initiatives to improve customer engagement and satisfaction, working with Marketing and Sales to align efforts
Benefits
- 100% paid coverage (medical, dental, and vision) for employees
- Stipends for home internet and wellness
- Reimbursements for home office equipment and learning & development
- Brand new Mac laptop
- Unlimited PTO, plus every other Friday off during the Summer
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