Remote Technical Account Manager

Summary

Join our team as a Technical Account Manager at SecurityScorecard, where you will serve as a trusted advisor to clients, ensuring they derive maximum value from our platform and services.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a technical account management or customer success role within the cybersecurity industry
• Strong understanding of cybersecurity concepts, technologies, and best practices
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders
• Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines
• Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom)
• Highly organized, detail-oriented, and customer-focused mindset
• Ability to work independently and collaboratively in a fast-paced, dynamic environment

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives
• Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows
• Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements
• Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner
• Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement
• Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support
• Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture
• Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients
• Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients
• Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements