Remote Technical Account Manager

Summary

Join Veza as a Technical Account Manager to guide enterprise customers through the adoption, optimization, and expansion of Veza's platform, combining deep technical knowledge with strong account management skills.

Requirements

• Bachelor’s Degree or equivalent experience
• At least 10 years in technical account management, customer success engineering, or a related role, with extensive experience in IAM solution deployment and management
• Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS
• Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock)
• A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity
• Experience in a technical customer-facing position at a software company

Responsibilities

• Act as the go-to advisor, providing customers with in-depth technical guidance on Veza’s platform and its integration within their unique environments
• Design and implement innovative end-to-end technical solutions that meet customer objectives and optimize their identity security strategies
• Own the customer relationship from onboarding through renewal, advocating for their needs and ensuring their priorities are represented in escalations and product development
• Train customers to be self-sufficient with Veza’s platform, empowering them to maximize value and align the solution with their strategic goals
• Conduct regular business and technical reviews, including Quarterly Business Reviews (QBRs), to track progress against KPIs, identify areas for improvement, and plan for future growth
• Perform regular health checks to monitor customer environment stability, identify risks, and recommend technical adjustments that support sustained success

Preferred Qualifications

• Willingness to work outside of standard hours to collaborate with global IT services teams
• Familiarity with REST APIs and SDKs
• Familiarity with HRMS platforms
• Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL)
• Experience with provisioning architecture and HRMS platforms

Benefits

Competitive benefits package