Remote Technical Account Manager

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Veza

๐Ÿ“Remote - United States

Job highlights

Summary

Join Veza as a Technical Account Manager to guide enterprise customers through the adoption, optimization, and expansion of Veza's platform, combining deep technical knowledge with strong account management skills.

Requirements

  • Bachelorโ€™s Degree or equivalent experience
  • At least 10 years in technical account management, customer success engineering, or a related role, with extensive experience in IAM solution deployment and management
  • Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS
  • Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock)
  • A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity
  • Experience in a technical customer-facing position at a software company

Responsibilities

  • Act as the go-to advisor, providing customers with in-depth technical guidance on Vezaโ€™s platform and its integration within their unique environments
  • Design and implement innovative end-to-end technical solutions that meet customer objectives and optimize their identity security strategies
  • Own the customer relationship from onboarding through renewal, advocating for their needs and ensuring their priorities are represented in escalations and product development
  • Train customers to be self-sufficient with Vezaโ€™s platform, empowering them to maximize value and align the solution with their strategic goals
  • Conduct regular business and technical reviews, including Quarterly Business Reviews (QBRs), to track progress against KPIs, identify areas for improvement, and plan for future growth
  • Perform regular health checks to monitor customer environment stability, identify risks, and recommend technical adjustments that support sustained success

Preferred Qualifications

  • Willingness to work outside of standard hours to collaborate with global IT services teams
  • Familiarity with REST APIs and SDKs
  • Familiarity with HRMS platforms
  • Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL)
  • Experience with provisioning architecture and HRMS platforms

Benefits

Competitive benefits package

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