Remote Technical Account Manager

Summary

Join Wishpond Technologies as a Technical Account Manager and contribute to building AI-driven automation that enhances sales team efficiency and productivity. As a key member of the sales team, you will provide technical insight, help close deals, and ensure prospects understand the value of our solutions.

Requirements

• Bachelor’s Degree in Engineering, Information Technology, Computer Science, or related fields (or equivalent experience)
• Strong communication skills, capable of presenting technical information on sales calls in a clear and compelling manner
• Experience in Quality Assurance (QA) testing and troubleshooting, ensuring reliable performance in real-world settings
• Experience working with sales teams in a fast-paced, tech-driven environment
• Familiarity with customer service automation and its application in sales processes
• A problem-solving mindset with a focus on continuous improvement of sales and technical workflows
• As part of a diverse team, ability to work both independently and collaboratively in a fast-paced, results-oriented environment
• Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written). Knowledge of a second language is considered an asset

Responsibilities

• Join sales calls to provide technical expertise, address customer concerns, and help close deals by demonstrating how chat agents and other solutions meet client needs
• Test and review chat agents and other sales solutions to ensure they are functioning as intended, troubleshooting any issues and implementing necessary fixes
• Work with sales agents and clients to customize chat agent behavior and responses to align with specific customer workflows and business objectives
• Collaborate with the sales team to ensure they understand how to effectively use the chat agents you develop, providing training and technical support as needed
• Act as a point of contact for technical questions during client meetings, presenting solutions that are tailored to customer requirements
• Collect feedback from both sales teams and clients to continuously improve chat agents and other sales technologies
• Create clear and comprehensive documentation for chat agents, including their setup, capabilities, and any troubleshooting guides
• Other duties as assigned

Benefits

• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high growth SaaS technology company publicly traded on the TSX Venture Exchange