Technical Account Manager

Summary

Join Wishpond Technologies as a Technical Account Manager and build and optimize AI-driven automation for our sales team. You will participate in sales calls, providing technical expertise to close deals. Responsibilities include QA testing, solution customization, sales enablement, and client engagement. You will collect client feedback and create documentation. This fully remote position offers competitive compensation, comprehensive training, and various benefits. Wishpond is a high-growth SaaS company with a global workforce and exciting growth opportunities.

Requirements

• Bachelor’s Degree in Engineering, Information Technology, Computer Science, or related fields (or equivalent experience)
• Strong communication skills, capable of presenting technical information on sales calls in a clear and compelling manner
• Experience in Quality Assurance (QA) testing and troubleshooting, ensuring reliable performance in real-world settings
• Experience working with sales teams in a fast-paced, tech-driven environment
• Familiarity with customer service automation and its application in sales processes
• A problem-solving mindset with a focus on continuous improvement of sales and technical workflows
• As part of a diverse team, ability to work both independently and collaboratively in a fast-paced, results-oriented environment
• Organized, administratively strong, great time management, and have solid writing, phone, and general communication skills
• Fluent in English (spoken and written)
• Willing to participate in ongoing education and training for the role

Responsibilities

• Join sales calls to provide technical expertise, address customer concerns, and help close deals by demonstrating how chat agents and other solutions meet client needs
• Test and review chat agents and other sales solutions to ensure they are functioning as intended, troubleshooting any issues and implementing necessary fixes
• Work with sales agents and clients to customize chat agent behavior and responses to align with specific customer workflows and business objectives
• Collaborate with the sales team to ensure they understand how to effectively use the chat agents you develop, providing training and technical support as needed
• Act as a point of contact for technical questions during client meetings, presenting solutions that are tailored to customer requirements
• Collect feedback from both sales teams and clients to continuously improve chat agents and other sales technologies
• Create clear and comprehensive documentation for chat agents, including their setup, capabilities, and any troubleshooting guides
• Other duties as assigned

Preferred Qualifications

Knowledge of a second language is considered an asset

Benefits

• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
• Access to our education credits program and so much more !