Technical and Customer Support Specialist
closed
QuickTeam
π΅ $14k
πRemote - Philippines
Summary
Join our team as a Specialized Technical/Customer Service Representative and deliver excellent customer service by providing quick and accurate responses to our callers. This is a full-time, work-from-home job with working hours from 9AM to 5:00 PM EST (9PM to 5AM PH Time).
Requirements
- Previous experience in a technical support role or similar position
- Excellent written and verbal communication skills in English
- Strong technical knowledge and familiarity with various technology products, platforms, and software
- Ability to diagnose and troubleshoot hardware and software issues
- Patience and empathy when dealing with customers and their technical challenges
- Strong problem-solving and analytical skills
- Ability to work independently and in a team environment
- Excellent time management and organizational skills
Responsibilities
- Interact with clients by phone and email
- Diagnose and troubleshoot technical problems reported by customers and provide effective solutions or escalate to the appropriate team when necessary
- Document all customer interactions, inquiries, and solutions accurately in our support system
- Stay up-to-date with our products, services, and industry trends to provide accurate information and technical assistance
- Identify common customer challenges and provide feedback to improve product usability and functionality
Benefits
- Permanent work-from-home job
- $1200 a month (Structure: Payroll is done weekly, $300 per week and will be paid through Wise)
This job is filled or no longer available
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