Technical and Customer Support Specialist

Summary

Join our team as a Specialized Technical/Customer Service Representative and deliver excellent customer service by providing quick and accurate responses to our callers. This is a full-time, work-from-home job with working hours from 9AM to 5:00 PM EST (9PM to 5AM PH Time).

Requirements

• Previous experience in a technical support role or similar position
• Excellent written and verbal communication skills in English
• Strong technical knowledge and familiarity with various technology products, platforms, and software
• Ability to diagnose and troubleshoot hardware and software issues
• Patience and empathy when dealing with customers and their technical challenges
• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
• Excellent time management and organizational skills

Responsibilities

• Interact with clients by phone and email
• Diagnose and troubleshoot technical problems reported by customers and provide effective solutions or escalate to the appropriate team when necessary
• Document all customer interactions, inquiries, and solutions accurately in our support system
• Stay up-to-date with our products, services, and industry trends to provide accurate information and technical assistance
• Identify common customer challenges and provide feedback to improve product usability and functionality

Benefits

• Permanent work-from-home job
• $1200 a month (Structure: Payroll is done weekly, $300 per week and will be paid through Wise)