Technical and Customer Support Specialist

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QuickTeam

πŸ’΅ $14k
πŸ“Remote - Philippines

Summary

Join our team as a Specialized Technical/Customer Service Representative and deliver excellent customer service by providing quick and accurate responses to our callers. This is a full-time, work-from-home job with working hours from 9AM to 5:00 PM EST (9PM to 5AM PH Time).

Requirements

  • Previous experience in a technical support role or similar position
  • Excellent written and verbal communication skills in English
  • Strong technical knowledge and familiarity with various technology products, platforms, and software
  • Ability to diagnose and troubleshoot hardware and software issues
  • Patience and empathy when dealing with customers and their technical challenges
  • Strong problem-solving and analytical skills
  • Ability to work independently and in a team environment
  • Excellent time management and organizational skills

Responsibilities

  • Interact with clients by phone and email
  • Diagnose and troubleshoot technical problems reported by customers and provide effective solutions or escalate to the appropriate team when necessary
  • Document all customer interactions, inquiries, and solutions accurately in our support system
  • Stay up-to-date with our products, services, and industry trends to provide accurate information and technical assistance
  • Identify common customer challenges and provide feedback to improve product usability and functionality

Benefits

  • Permanent work-from-home job
  • $1200 a month (Structure: Payroll is done weekly, $300 per week and will be paid through Wise)
This job is filled or no longer available