Remote Technical Customer Success Specialist

Summary

Join Hostinger's Customer Success Team as a Customer Success Specialist to communicate with customers, solve website-related issues, and focus on customer success.

Requirements

• Native written, and spoken proficiency in Lithuanian (a must)
• C1 written, and spoken proficiency in English (a must)
• Minimum 1-year work experience in the IT field, and/or IT-related studies
• Proven ambition and focus to develop your knowledge in IT (a must)
• Strong interpersonal skills such as proactiveness and empathy
• Hunger for learning and growing
• Ability to work 40 hours per week (5 days a week) in night shifts only (including 2 weekends)
• You are based in Lithuania

Responsibilities

• Communicate with customers and solve their website-related issues via live chat and tickets
• Be a true ambassador, and show our customers what customer obsession is really about
• Focus on the customers’ success by offering additional services, tools, and products
• Dive deep into the world of IT by continuously polishing your technical background
• Deliver impactful work on a company scale

Benefits

• Paid 3.5-week course in technology, product, and communication knowledge
• Ability to balance your work and studies (morning/day/night shifts that rotate every week)
• Hybrid work model if you are living in Kaunas/Vilnius, or, remote opportunities for people based in other Lithuanian cities
• A supportive team environment where everyone values the highest standards, freedom, responsibility, and personal growth - we promote action-oriented behavior and trust
• Everything you need for your professional development – working equipment, training courses, books, conferences, Successors Academy , and individual mentorship
• Individual monthly bonuses (unlimited!) and regular salary reviews based on performance
• A health insurance package for your wellness
• Gross salary from 1980 EUR/month (when working full night shifts only)