Remote Technical Customer Success Specialist
Hostinger International
π΅ $19k
πRemote - Lithuania
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Job highlights
Summary
Join Hostinger's Customer Success Team as a Customer Success Specialist to communicate with customers, solve website-related issues, and focus on customer success.
Requirements
- Native written, and spoken proficiency in Lithuanian (a must)
- C1 written, and spoken proficiency in English (a must)
- Minimum 1-year work experience in the IT field, and/or IT-related studies
- Proven ambition and focus to develop your knowledge in IT (a must)
- Strong interpersonal skills such as proactiveness and empathy
- Hunger for learning and growing
- Ability to work 32 or 40 hours per week in rotating shifts (including 4-5 nights, and 2 weekends per month)
- You are based in Lithuania
Responsibilities
- Communicate with customers and solve their website-related issues via live chat and tickets
- Be a true ambassador, and show our customers what customer obsession is really about
- Focus on the customersβ success by offering additional services, tools, and products
- Dive deep into the world of IT by continuously polishing your technical background
- Deliver impactful work on a company scale
Benefits
- Paid 3.5-week course in technology, product, and communication knowledge
- Ability to balance your work and studies (morning/day/night shifts that rotate every week)
- Hybrid work model if you are living in Kaunas/Vilnius, or, remote opportunities for people based in other Lithuanian cities
- A supportive team environment where everyone values the highest standards, freedom, responsibility, and personal growth - we promote action-oriented behavior and trust
- Everything you need for your professional development β working equipment, training courses, books, conferences, Successors Academy , and individual mentorship
- Individual monthly bonuses (unlimited!) and regular salary reviews based on performance
- A health insurance package for your wellness
- Gross salary from 1480 EUR/month (including 5-night shifts per month)
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