Technical Support Representative

Wing Assistant Logo

Wing Assistant

πŸ“Remote - Philippines

Summary

Join Wing and become a Technical Support Representative, working remotely to redefine the future of work for global companies. You will troubleshoot IT issues, provide tech support via various channels, assist with invoicing, guide customers through onboarding, and maintain accurate records. This role requires proven experience in technical support, excellent communication skills, and proficiency with various technologies. We offer competitive benefits including health insurance, performance incentives, paid training, and a supportive work environment.

Requirements

  • At least 1 year proven experience as a Technical Support Representative
  • Excellent English communication skills, both written and verbal
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to details
  • Able to work on a graveyard shift
  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps cable connection
  • Backup Internet Service Speed: at least 10 Mbps

Responsibilities

  • Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
  • Provide tech support via phone, email, and chat
  • Help provide, update, and regularly send out invoices
  • Guide customers through the initial stages of interaction with the platform/product
  • Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
  • Document customer interactions in the CRM and keep records up to date
  • Use the client's ticket system to track service requests and customer feedback

Benefits

  • Health Insurance (HMO)
  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

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