Remote Training and Outreach Manager

Summary

Join Sandata Technologies as a Training and Outreach Manager to work across departments and with stakeholders to ensure training meets business needs. This role requires strategic thinking, organizational skills, and excellent research abilities.

Requirements

• Bachelor’s degree in Education, Human Resources, or related discipline is required
• A minimum of 3+ years’ experience in training program development and management
• Required experience in developing and delivering training for Information Technology projects with a minimum of 5,000 active users
• Two years of experience planning and developing approaches for delivering training for at least 1,000 users and diverse stakeholders
• Proficient in MS Office and MS Teams
• Knowledge of learning and development best practices
• Strategic and creative mindset
• Excellent leadership skills
• Excellent written and oral communication skills
• Critical thinker with innovative problem solving skills

Responsibilities

• In collaboration with the customer, develop a training program for the State EVV stakeholders across the various lifecycles of the program from adoption and compliance to new feature enhancements and releases
• Develop and maintain all training materials required for the program at a scale that can be accepted on a global scale (over 1,000 end users)
• Coordinate, draft, and manage all outreach efforts to stakeholders in support of the program through various stages, new features, and other required communications by the State
• Responsible for the training and outreach operations of the program including new stakeholder training, ongoing training efforts, and other communications/training activities based on the needs of the State program
• Manage the technologies required to develop, manage and deliver training
• Identify and assess the training needs of the customer through consultation with other departmental managers
• Implement effective and purposeful training methods that address specific stakeholder needs
• Evaluate State program performance to ensure that training is meeting stakeholder needs and improving adoption and compliance with the program
• Provide ongoing reporting and metrics of all communications and training activities for the State Program
• Effectively communicate with team members and management
• Keep abreast of training and communication trends, developments, and best practices
• Obtain and maintain an understanding of the customers’ objectives and goals
• Identify future training needs and assist in creating curriculum to facilitate that training
• Produce level of effort and cost estimates for training work in response to external Requests for Proposals, Change Orders, etc
• Oversee Training Workstream activities for implementation of State Program services
• Optimize training processes for efficiency
• Ensure security of personal health information (PHI) and report any violations or observations to management
• Other duties as assigned by supervisor or HHAeXchange leader

Benefits

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs