Remote UX Researcher, Workshop

Summary

Join Second Front Systems as a UX Researcher and play a critical role in understanding user needs and behaviors, informing the design of developer tools.

Requirements

• At least three years of experience in user research or related fields, with a focus on B2B or technical products
• Proven experience as a UX Researcher, preferably within SaaS or developer tools environments
• Strong understanding of qualitative and quantitative research methods and their application
• Excellent analytical skills with the ability to synthesize complex data into clear insights
• Familiarity with design tools such as Sketch, Figma, or similar (a plus)
• Exceptional communication skills, capable of presenting findings clearly to diverse audiences
• Demonstrated ability to collaborate closely with product management, design, and engineering teams

Responsibilities

• Conduct qualitative and quantitative research to understand user needs, motivations, and pain points related to our developer tools
• Plan and execute user interviews, surveys, usability tests, and other research methods to gather insights
• Analyze research findings and synthesize data into clear, actionable recommendations for the design and product teams
• Create user personas and journey maps to communicate user insights effectively across the organization
• Collaborate with cross-functional teams to ensure user research is integrated into the product development process
• Stay informed about industry trends and user experience best practices to continually improve research methodologies
• Present research findings and design recommendations to stakeholders, fostering a user-centered culture within the organization

Preferred Qualifications

• Experience conducting user interviews, surveys, usability tests, and other research methods
• Ability to create user personas and journey maps to communicate user insights effectively
• Familiarity with industry trends and user experience best practices

Benefits

• Competitive Salary
• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Wellness perks (Fitness classes, mental health resources)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work from anywhere