Remote UX Research Operations Specialist

Summary

Join DonorsChoose's team as UX Research Operations Specialist to coordinate logistics that drive user research initiatives, playing a pivotal role in establishing efficiencies that make our research more effective. This role will focus on managing participant recruitment, streamlining research processes, and ensuring that our learnings are up-to-date and accessible to our colleagues.

Requirements

• 1-3 years of experience in research operations, project management, or a related role
• Passionate about education, equity, or social good
• Excellent at organizing and managing multiple projects simultaneously
• Strong communicator with interpersonal skills and a collaborative mindset
• Tech-savvy, quickly learning new tools and systems. Proficient in Google Sheets and/or Excel
• Creative problem-solver, eager to find solutions to obstacles that minimize effort and maximize impact
• Independent contributor but aren’t afraid to seek help when needed

Responsibilities

• Identify and recruit diverse samples of participants for user research studies
• Oversee participant incentives, manage consent forms, and maintain participation records using our business analytics tool
• Work closely with UX researchers and stakeholders to establish recruiting criteria, draft screeners, and prepare participants for studies
• Coordinate logistics for user research activities, including scheduling sessions and providing necessary resources to stakeholders
• Keep track of expenditures in order to inform incentive and tooling strategies
• Set up studies using Qualtrics, UserTesting, and other research tools; maintain study documents, book session spaces, and track progress on Trello
• Organize and maintain research data, including participant information, session recordings, and research findings
• Ensure seamless access for stakeholders to live sessions and recordings, and systematically process findings into our research repository for future reference
• Develop and maintain standard operating procedures for research processes to ensure consistency and quality across all projects
• Identify and implement operational efficiencies that enhance the research team’s performance, such as optimizing recruiting methods, redesigning tracking systems, and standardizing research templates

Preferred Qualifications

• Experience with analytics tools like Looker or research software like Qualtrics or UserTesting
• Familiarity with research recruitment best practices and pitfalls
• Knowledge of user research tools (e.g., usertesting.com, Optimal Workshop, etc.)
• Ability to work hybrid in NYC office is a plus
• Conversational Spanish proficiency is a plus

Benefits

• Hiring salary range for this role is $58,000 - $64,000
• We have a hiring salary range of $64,000- $70,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C
• Annual performance-based raises as they grow in their role
• 25 paid vacation days per year and 11 paid holidays
• Rich employer-paid individual and family health plan
• Matching 401(k) plan (up to 5% of base salary)
• Annual professional development stipend
• Casual and flexible work environment