Remote Warranty Coordinator

Summary

Join a dynamic team as a Warranty Coordinator in a fully remote position, managing warranty claims, ensuring seamless communication, and maintaining homeowner satisfaction.

Requirements

• Previous experience in warranty coordination, customer service, or a related field is preferred
• Proficiency in Buildertrend or similar project management software is an advantage
• Strong organizational and data entry skills
• Excellent written communication skills for managing email correspondence
• Ability to work independently and coordinate efficiently with field teams

Responsibilities

• Monitor the designated warranty email account for incoming claims
• Collect necessary information, including homeowner details, issue descriptions, and relevant photos
• Input collected information into Buildertrend using a standardized template or form for accuracy and consistency
• Perform preliminary verification of claims based on warranty guidelines
• Reach out to homeowners via email to request additional details if needed to process claims effectively
• Notify the field team of dispatched claims through Buildertrend or email
• Provide all relevant details, including homeowner contact information, issue descriptions, and any deadlines for resolution
• Schedule follow-up emails to keep homeowners updated on the status of their claims and the expected timeline for field team visits
• Confirm appointments and set clear homeowner expectations for the warranty process
• Follow up with homeowners after warranty work is completed to gather feedback on service quality and document responses in Buildertrend
• Compile regular reports on warranty claims, response times, and homeowner satisfaction, identifying areas for improvement