Remote Service Designer

Summary

Join ALTEN Mexico's dynamic team as a Service Designer MED to define and design innovative services that meet stakeholder needs while ensuring seamless customer experiences. Collaborate with cross-functional teams to design, prototype, and deliver essential service solutions effectively.

Requirements

• Good project coordination skills
• Flexibility - must be able to adapt to changing environment with minimal effect on productivity
• Willing to travel up to 20% away from primary work location
• Valid VISA AND PASSPORT

Responsibilities

• Ensure common process and consistent execution of the virtual/physical tools and processes
• Create and Maintain customer functional objectives, targets, and guidelines
• Act as the technical expert at the vehicle level for assigned domain areas
• Assist in creation of new test procedures and revisions of existing procedures
• Support Vehicle Issue Resolution as a member of first responder team
• Participate in global alignment of requirements
• Lead lessons learned for domain area
• Own initiatives to address Quality, Warranty, and 3rd Party evaluation concerns
• Support Platform new feature development
• Support program specific new feature development
• Competitive Benchmarking
• Voice of Customer Clinics

Preferred Qualifications

• Knowledge of IBM doors and ANSYS Medini Analyze or similar ALM/PLM management tools
• Experience with embedded software development
• Experience with Systems Engineering
• Experience with system network topology diagrams
• Automotive experience either at work or university, such as Formula SAE, SAE EcoCAR, or other university automotive activity
• Advanced English

Benefits

• Benefits higher than those required by law
• Professional growth and development (Both in Mexico, Canada and Europe as well as the United Kingdom, Spain)
• Indeterminate Contract
• Remote scheme