Renewal Account Manager

Summary

Join DomainTools as an experienced Renewal Account Manager to maximize the value our data services bring to customers. You will leverage your consultative selling skills and relationship-building expertise to engage with a highly technical audience at major global companies. Responsibilities include managing the customer lifecycle, acting as a trusted advisor, collaborating with sales, and ensuring high retention rates. Success in this role requires proven experience in account management, cybersecurity solutions, and SaaS offerings. The position offers a competitive salary and a comprehensive benefits package, including fully paid medical, dental, and vision insurance, a 401k plan, and flexible PTO. This remote US-based role contributes to a dynamic GTM team and offers opportunities for professional growth within a leading internet intelligence company.

Requirements

• 3+ years experience in global multinational account management roles working with technology solutions
• Direct account experience working with the largest global organizations (Global F100) and country governments
• Direct experience with cybersecurity solutions, DNS specific experience preferred
• SaaS offerings experience, with a proven track record of success in both retention and expansion
• Ability to influence key decision makers and to negotiate effectively based on value and time to close
• An analytical approach to customer engagement, pipeline management, and improving overall customer success and support
• Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals
• Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence
• Meet or exceed role specific KPIs

Responsibilities

• Manage the customer lifecycle including onboarding, adoption, consumption, and training for active contract customers once a formal hand off occurs from the Account Executive (AE) to ensure continued high retention rates
• Become a trusted advisor, customer advocate, driving relationships with key customers and creating new champions within accounts
• Work closely with the expansion partner in your accounts, helping to manage the sales process and meeting quota targets associated with renewals and Lift within the assigned Book of Business
• Maintain consistent customer engagement throughout the year through quarterly business reviews (QBRs), product roadmap and feature release updates, and product consumption updates
• Complete renewals on-time for all active contracts within assigned Book of Business
• Collaborate with the Sales team and other stakeholders to ensure the existing customer base is receiving the value they expected from their scoped and designed solutions
• Build, maintain, and develop knowledge to become an expert on Cyber Threat Intelligence and DomainTools’ data, as well as the competitive landscape
• Utilize Salesforce and Vitally the Customer Success Software, to maintain accurate and timely customer engagements, customer health, pipeline management, opportunity management, and forecasting data

Benefits

• Fully paid medical, dental and vision insurance premiums
• A 401k retirement plan with company matching
• Basic life insurance
• Flexible PTO
• Additional well-being benefits