Renewal Account Manager, Mid-Market

Summary

Join Tanium as a Renewal Account Manager and drive renewal sales, cultivate strong client relationships, and ensure high customer satisfaction within the UK Mid-Market segment. You will own the end-to-end renewal sales process, manage customer accounts, and collaborate with various teams. Responsibilities include negotiation, upselling, pipeline management, forecasting, and acting as a customer advocate. The ideal candidate possesses 5-8 years of experience in account management, sales, or customer success, strong communication and negotiation skills, and proficiency with CRM tools. Tanium offers a collaborative environment and a commitment to diversity and inclusion.

Requirements

• 5-8 years of proven experience in account management, sales, or customer success, preferably focused on renewals in the IT Operations or IT Security space
• Strong understanding of customer renewal processes and strategies
• Excellent communication, negotiation, and interpersonal skills
• Ability to build relationships with key stakeholders, both internal and external
• Self-motivated with strong organizational and time-management skills
• Ability to work effectively in a fast-paced and collaborative environment
• Strong analytical skills and experience with CRM tools (e.g., Salesforce)
• Bachelor’s degree or equivalent experience

Responsibilities

• Own the end-to-end renewal sales process for assigned customer accounts, ensuring timely renewals, minimized churn, and driving expansion meeting the needs of the customer
• Maintain strong relationships with existing customers to ensure their ongoing satisfaction and success with Tanium’s products
• Partner with customers to understand their needs and business challenges, providing solutions that align with their goals and maximizing the value of Tanium’s solutions
• Manage contract renewals and work closely with customers to identify upsell and cross-sell opportunities that align with their evolving needs
• Work closely with the Sales, Deal Desk, Customer Success, Legal, Contracts, etc. teams to ensure seamless account management and renewal processes
• Track and manage a renewal pipeline, ensuring that all accounts are monitored and renewed in a timely manner
• Provide accurate renewal forecasts and reports to management, ensuring transparency and alignment on renewal targets
• Act as a customer advocate within Tanium, ensuring customer needs and feedback are communicated internally to drive product and service improvements

Preferred Qualifications

Experience with Salesforce CPQ

Benefits

5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most